Patient Rights

You have the right to:

• Be treated with dignity and respect
• Not be denied services based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, protected veteran status, disability status, political affiliation or belief, genetics, marital status, pregnancy status, or any other legally protected status
• Receive services that are respectful of and responsive to your cultural, linguistic, and disability needs
• Expect effective communication that maintains confidentiality
• Withdraw consent for treatment
• Expect reasonable coordination of care between providers, including referrals outside YES in Psychiatry
• Expect confidentiality of your medical record and billing information to the extent provided by law
• Have access to your medical record and decide who else can view it in accordance with the Notice of Privacy Practices
• Ask questions and receive answers about the services you receive
• Request an estimate of charges prior to receiving care
• Request an explanation of all billing charges, payment policies, and billing procedures
• Expect timely resolution of your health care and/or billing concerns
• Be involved in and make decisions about your treatment
• Provide feedback about services and file a complaint if you are not satisfied with your care. To file a complaint against a provider, you may contact the National Regulatory Board in your state or email Support@yesinpsychiatry.com to connect with our Grievance Coordinator.

Patient Responsibilities

In receiving care, YES in Psychiatry expects patients and their families to act reasonably and responsibly. Your responsibilities include:

• Treating providers and team members with respect
• Providing accurate and complete information about your symptoms, conditions, medications, and treatment history
• Informing your treatment team if your condition worsens or if unexpected issues arise related to your treatment
• Asking questions about anything you do not understand
• Participating with your provider in deciding your plan of care and following it, including completing regular check-in questionnaires
• Accepting the consequences of refusing treatment or not following your treatment plan
• Using prescriptions only for yourself
• Ensuring informed consent is provided by all applicable guardians or legal representatives
• Providing accurate information about your identity and health insurance coverage
• Knowing what your insurance or health plan covers
• Paying bills promptly
• Keeping appointments on time and following cancellation policies when necessary
• Rescheduling or canceling appointments at least 24 hours in advance if you cannot attend
• Informing us promptly of any changes to your address, phone number, email, or health insurance plan